Return & Refund

Islamabad Online Shop Return & Refund Policy (

Easy Returns & Refunds (within 7 days):

  • Original condition with tags & proof of purchase
  • Not final sale/non-returnable (listed on product page)

Exceptions: Downloads, personalized items, perishables, hygiene products, misused/damaged items.

Return Process:

  1. Contact: Initiate return within [Number] days via phone, email, or live chat.
  2. Pack: Securely pack item in original packaging with all accessories & documentation.
  3. Return: Choose one of the following:
    • Islamabad Drop-off: Drop off at our designated location during business hours.
    • Courier Pickup: We can arrange pickup (may incur charges).
    • COD Return: If paid by COD, return to courier during pickup.
      • Islamabad: Same-day refund.
      • Other Cities: Processed within [Number] business days, refund via bank transfer/agreed method.
  4. Track: We’ll provide a tracking number.

Refunds: Processed within [Number] business days to original payment method (bank transfer for COD in other cities).

Exchanges: Follow return process. We’ll process exchange upon receiving your returned item and availability of replacement. Price difference applies.

Contact: Our customer service team is happy to help!

Note: We reserve the right to refuse returns/refunds not complying with our policy.

This revised version condenses the information while maintaining clarity and key details, addressing both same-day COD returns in Islamabad and COD returns in other cities.

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